Terms of Sale

1. Who we are

These terms apply to orders placed with UB Athletics.

• Seller: UB Athletics, a sole trader business. UB Athletics is not a limited company.
• Correspondence address for written notices: Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH. This address is for correspondence only — please do not send returns or parcels there.
• UB Athletics is not VAT registered.
• Contact: info@ubathletics.co.uk, Instagram @ubathletics_ or WhatsApp.

2. How ordering works

1. You build a basket on this website. Live online checkout on ub-athletics.lovable.app uses Stripe to take real payments. Preview checkout uses test payments and is not a real purchase. Message orders can also be sent by Instagram or WhatsApp.
2. Sending the message is an offer to buy. It is not a confirmed or paid order.
3. For message orders, we check stock, your size/design and the delivery price, then reply to confirm the total. Online checkout checks availability and calculates the total before payment; an order is confirmed only after successful payment verification.
4. For message orders, we send payment details after confirming stock and your total. A contract is formed when we confirm your order and your payment is received. Stripe test checkouts are not real purchases.

We may decline an order, for example if an item is out of stock or a price was shown in error. If so, we will tell you and you will not be charged.

3. Prices and payment

Prices are in pounds sterling (£). UK mainland delivery is a flat £2.99 per order. For addresses outside the UK mainland, the delivery price is confirmed with you before the order is accepted or paid — the £2.99 rate does not apply. Introductory prices may end, but never change an order we have already confirmed.

Online payments are processed securely by Stripe; we never see or store your full card details.

UB Athletics is not VAT registered; VAT is not charged separately.

4. Stock

Stock is limited. Items are reserved only once your order is confirmed and paid. Stock shown on the website is our best record and is re-checked before we confirm your order.

5. Discounts

We do not currently offer discount codes.

6. Your right to cancel

You can cancel without giving a reason until 14 days after the day you, or your nominated recipient other than the carrier, receives the goods (the last item for a single order delivered separately). You can also cancel before delivery. Return the goods without undue delay and no later than 14 days after the day you notify us. Contact us before sending anything back — we give you the return destination privately, not the correspondence address. Our approval is not required to exercise your statutory right to cancel. We do not offer direct exchanges; you can return an eligible item for a refund and place a new order, subject to stock. See How to cancel and Delivery & Returns.

Statutory cancellation refunds include standard delivery where legally required, including cancellation of a whole order, but not any extra cost above our least expensive standard delivery option. A partial return does not automatically entitle you to a full delivery refund. We refund without undue delay and generally within 14 days of receiving the returned goods or evidence of return, whichever is earlier; unless we offered collection, we may withhold a refund until one of these occurs. For goods not yet dispatched, the deadline is 14 days from your cancellation notice. We refund to the original payment method unless you expressly agree otherwise, without fees.

You pay direct change-of-mind return costs only if disclosed before purchase. We cover reasonable return costs for faulty, damaged or incorrect goods where required by law. You may inspect goods as you would in a shop; a lawful deduction may apply for loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Our unused/original-packaging conditions for cups and bottles, and unworn, unwashed/tags-attached conditions for clothing, do not override statutory cancellation or inspection rights and never affect rights for faulty or misdescribed goods.

7. Faulty items and your statutory rights

Goods must be as described, of satisfactory quality and fit for purpose. Under the Consumer Rights Act 2015 you have a 30-day short-term right to reject faulty goods where applicable. After that, you may be entitled to a repair or replacement and, if the legal conditions are met, a price reduction or final right to reject. Refunds following an agreed rejection are made without undue delay and within 14 days after we agree you are entitled to a refund, using the original payment method unless you expressly agree otherwise, without fees. Nothing in these terms affects your statutory rights.

8. Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK you can also bring a claim in your local courts.