Delivery & Returns

Delivery

• UK mainland: £2.99 flat rate per order.
• Dispatch: we aim to dispatch within 1–2 working days of payment being confirmed (UK mainland).
• Local Merseyside delivery: available in selected areas for a small additional fee. Contact info@ubathletics.co.uk to confirm that we cover your postcode and the fee before you pay.
• Collection: can be arranged by prior agreement. Contact us and we will confirm the collection time and location privately with you before your order is finalised. We do not publish our home or collection address on this website.
• Non-mainland UK (including Northern Ireland and Scottish islands) and outside the UK: considered individually. We confirm availability and the full delivery cost with you before accepting payment, and we will not take payment until we have agreed this with you. No dispatch time is promised until then.
• Courier and tracking: an appropriate delivery service will be used, and tracking or proof of delivery will be provided where available. This does not promise a signature on every parcel.

If your order hasn't arrived, contact us and we will look into it with the courier.

Cancelling and returning

Your statutory cancellation period ends 14 days after the day you, or someone you nominate other than the carrier, receives your goods. For items from one order delivered separately, it runs from receipt of the last item. You can also cancel before delivery. Send the goods back without undue delay and no later than 14 days after the day you tell us you are cancelling. You may handle goods as you would in a shop to inspect them; where the law allows, we may deduct a loss in value from handling beyond what is needed to establish their nature, characteristics and functioning. See How to cancel.

Contact us before returning anything

Before sending any item back, contact us through the website contact page or WhatsApp with your order reference if available. We will reply privately with the return destination. Our approval is not required to exercise your statutory cancellation rights.

Do not send returns to our correspondence address (Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH). It is for written correspondence only and cannot accept returned parcels.

• Return postage: for change-of-mind returns, you pay the direct cost of sending the item back only where this was disclosed before purchase. For faulty, damaged or incorrect goods, we cover reasonable return costs where required by law.
• Exchanges: we do not offer direct exchanges. You can return an eligible item for a refund and place a new order, subject to stock availability. This does not affect your statutory rights.
• Our change-of-mind return conditions are that cups and bottles are unused and in their original packaging, and clothing is unworn and unwashed with tags attached. These conditions do not override statutory cancellation and inspection rights or automatically exclude a return because packaging or tags have been removed. Handling beyond necessary inspection may result in a lawful deduction. No blanket hygiene exclusion applies to all cups, bottles or clothing. Your rights for faulty, damaged or misdescribed goods are unaffected.

Refunds

Statutory cancellation refunds include the price paid and the standard delivery charge where legally required, including cancellation of the whole order. Any extra cost above our least expensive standard delivery option need not be refunded. A partial return does not automatically entitle you to the full original delivery charge.

We refund without undue delay and generally within 14 days of receiving the returned goods or evidence you sent them back, whichever is earlier. Unless we offered to collect the goods, we may withhold the refund until one of those occurs. If goods have not been dispatched, we refund within 14 days of your cancellation notice. We use the original payment method unless you expressly agree otherwise, without any refund fees.

Faulty or damaged items

Contact us with details of the problem and, where helpful, photos; photos are not a condition of your statutory rights. Under the Consumer Rights Act 2015, you have a 30-day short-term right to reject faulty goods where applicable. After that, you may be entitled to a repair or replacement and, if the legal conditions are met, a price reduction or final right to reject. We cover reasonable return costs where required by law. Refunds following an agreed rejection are made without undue delay and within 14 days after we agree you are entitled to a refund, using the original payment method unless you expressly agree otherwise, without fees. Your statutory rights remain unaffected.