How to Cancel

Your 14-day right to cancel

For online sales of goods, you can cancel without giving a reason. The cancellation period ends 14 days after the day you, or someone you nominate other than the carrier, receives the goods. For goods from one order delivered separately, it ends 14 days after the day the last item is received. You can also cancel before delivery. Send your cancellation notice before that period ends; a clear message is enough and you do not have to use the form below.

Contact us: email info@ubathletics.co.uk, WhatsApp or Instagram @ubathletics_. Please contact us before sending anything back — we'll reply privately with the return destination. You do not need our approval to exercise your statutory right to cancel.

Send the goods back without undue delay and no later than 14 days after the day you tell us you are cancelling. Do not send returns to our correspondence address (Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH).For change-of-mind returns, you pay the direct return postage cost only if we told you this before you purchased. We cover reasonable return costs for faulty, damaged or incorrect goods where required by law.

Refunds and inspecting goods

For a statutory cancellation, we refund the price paid and the standard delivery charge where legally required, including when you cancel the whole order. If you chose a more expensive delivery option, we do not have to refund the extra cost above our least expensive standard delivery option. For a partial return, any delivery refund depends on your statutory entitlement; it is not automatically the full original delivery charge.

We refund without undue delay and generally no later than 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier. We may withhold the refund until one of those occurs, unless we have offered to collect the goods. If the goods have not yet been dispatched, we refund within 14 days after you tell us you are cancelling. Refunds use the original payment method, unless you expressly agree otherwise, and you will not incur any refund fees.

You may handle goods as you would in a shop to establish their nature, characteristics and functioning. Where the law allows, we may deduct a loss in value caused by handling beyond what is needed for that inspection. Packaging or tag requirements do not automatically remove your statutory cancellation rights.

This does not affect your statutory rights for faulty, damaged or misdescribed goods, including the 30-day short-term right to reject faulty goods where applicable under the Consumer Rights Act 2015.

Model cancellation form

Complete and return this form only if you wish to cancel. You may instead send any clear cancellation notice.

To UB Athletics:
Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH
Email: info@ubathletics.co.uk
(Written correspondence only — do not send goods to this address.)

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
Goods:
Order reference (if available):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:

(*) Delete as appropriate.